The customer is always right?

BRANSON MO NEWS:

Remember that saying used by companies throughout the world, “The customer is always right?”It used to be a badge of honor for businesses — customer service brought customers back for more — something business owners stressed.Tourist destinations know this. Branson, Missouri, is 10,000 people yet welcome almost 6 million tourists each year. It’s not because the entertainment at all the theaters is top notch — at least not for a decade or two — but it’s because of the customer service. Every restaurant in Branson offers fresh food, servers who are polite and clean dining areas. Every attendant is courteous, every housekeeper is quiet and efficient and every ticket taker tells the customer to enjoy the show.These people know where their money comes from, the tourists are their economy and they want people to return again and again.Dodge City has recognized this. There have been seminars on being better customer service people in the community. Make no mistake, while our economy is still the beef industry, tourism is becoming a bigger part each season. Long Branch Lagoon doesn’t get built if we weren’t looking for a reason to keep families here one more day. Dodge City has …